EdCertly
Terms of Service

The agreement governing your use of EdCertly.

These Terms govern your use of EdCertly, a product of A12 Labs LLC. EdCertly serves K-12 educational institutions — primarily charter schools and Charter Management Organizations (CMOs). These Terms comply with FERPA, NY Education Law §2-d, Part 121, and related state and federal laws.

Effective Date
May 1, 2026
Last Updated
May 1, 2026
Governing Entity
A12 Labs LLC (Delaware)
Product
EdCertly — Certification of Teachers Educational Credentials
Jurisdiction
Delaware (corporate) · New York (operations)
Contact
legal@edcertly.com
Section 1

Acceptance of Terms

By accessing or using the EdCertly platform, website, or any associated services (collectively, the "Platform"), the institution or individual accessing the Platform ("Customer," "you," or "your") agrees to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you are accessing the Platform on behalf of a charter school, Charter Management Organization, school district, or other educational institution (each, a "School Partner"), you represent and warrant that you have the authority to bind that institution to these Terms. These Terms constitute a legally binding agreement between your institution and A12 Labs LLC ("EdCertly," "we," "us," or "our").

If you do not agree to these Terms, do not access or use the Platform. Continued use following any modification constitutes acceptance of the revised Terms.

Section 2

Description of Services

EdCertly provides a software-as-a-service (SaaS) platform that assists K-12 educational institutions with:

  • Teacher certification tracking and credential management
  • Personalized certification pathway guidance mapped to applicable state requirements
  • Automated certification renewal alerts and deadline notifications
  • Document collection, storage, and review workflows
  • Workforce analytics and compliance reporting (school-level and network-level)
  • Employee information system (EIS) and HRIS integration capabilities
  • Budget impact modeling and headcount planning tools for CMOs

EdCertly serves as a technology platform and does not provide legal advice, certification decisions, or official regulatory determinations. School Partners remain solely responsible for ensuring their compliance with applicable laws, regulations, and certification requirements.

Section 3

Account Registration and Access

3.1School Partner Accounts

Institutions accessing EdCertly must register as a School Partner. The authorized representative is responsible for: (a) ensuring the accuracy of registration information; (b) maintaining login credentials confidentiality; (c) managing user access; and (d) promptly notifying EdCertly of any unauthorized access or security incident.

3.2User Roles

RoleTypical UserAccess Level
School AdministratorOps Director, HR LeadFull school-level access
CMO AdministratorCMO HR Director, VP of TalentNetwork-wide access across affiliated schools
TeacherIndividual teacherOwn pathway and progress only
Section 4

Data Ownership and EdCertly's Role as Data Processor

This section addresses one of the most important provisions in any K-12 EdTech contract: data ownership. EdCertly does not own School Partner data. Under industry standard frameworks (NY Ed Law §2-d, California AB 1584, and the FERPA school official exception), the school and CMO are the data controllers; EdCertly serves only as a data processor acting on the institution's instructions.

4.1School Partners Own Their Data

EdCertly does not own, claim ownership of, or assert any proprietary interest in any data uploaded to or processed through the Platform by a School Partner or by individuals acting on behalf of a School Partner. This includes, without limitation:

  • Teacher names, contact information, employment data, and credential information
  • Certification status, expiration dates, pathway progress, and assessment scores
  • Documents, transcripts, test scores, verification forms, and supporting materials uploaded to the Platform
  • Performance review data and any other employment-related information
  • Aggregated reports, dashboards, and analytics generated from the School Partner's data

All such data remains the sole property of the School Partner that uploaded it or, where applicable, the CMO that uploaded data on behalf of its affiliated schools. The School Partner is at all times the data controller. EdCertly is, and acts solely as, a data processor — handling the data only on the instructions of the School Partner and only as necessary to deliver the contracted services.

4.2EdCertly Does Not Independently Source Certification Data

EdCertly does not independently access, query, scrape, or pull data from any state teacher certification system (including but not limited to the New York State Education Department's TEACH system, or any equivalent system in other states), and EdCertly does not independently obtain certification data from any third-party source.

All certification data within the Platform is provided to EdCertly by the School Partner, by the individual teacher through the Teacher Portal, or — where the School Partner explicitly enables and authorizes such an integration in writing — through an authorized API connection that the School Partner has independently established with a state certification system or HRIS provider. In all such cases, EdCertly acts only at the School Partner's direction and processes only the data the School Partner has authorized.

If a School Partner requests assistance facilitating an integration with a state certification system in the future, that integration will be subject to a separate written authorization signed by the School Partner, with the integration controlled by the School Partner's credentials and consent.

4.3School Partners Manage Their Own Data

EdCertly provides the technology and tools that enable School Partners to track, manage, analyze, and share their certification data. The School Partner — not EdCertly — is responsible for:

  • Determining what data is uploaded to the Platform
  • Verifying the accuracy and currency of all data within their account
  • Configuring access permissions for their staff and teachers
  • Determining when and how data is shared with their HRIS, recruitment, or compliance systems
  • Responding to any record access, correction, or deletion requests from teachers or other individuals
  • Ensuring their use of the Platform complies with applicable federal, state, and local laws

EdCertly acts only on the School Partner's instructions with respect to their data, and exercises no independent judgment over what data should be processed, retained, or shared, except as necessary to maintain the security, integrity, and operation of the Platform.

4.4Limited License to EdCertly

School Partners grant EdCertly a limited, non-exclusive, non-transferable license to host, store, process, and display School Partner data solely as necessary to provide the contracted Platform services. This license terminates automatically upon expiration or termination of the subscription, after which EdCertly will return or destroy all data in accordance with Section 10.

4.5Aggregated and De-Identified Data

EdCertly may use data that has been irreversibly aggregated and de-identified — from which all personally identifiable information has been permanently removed — solely for the purposes of platform improvement, internal analytics, and product development. Such aggregated data shall not be attributable to any specific School Partner, teacher, or individual, and shall not be sold, licensed, or shared with any third party for commercial purposes.

Section 5

No Third-Party Data Sharing

5.1General Prohibition

EdCertly does not access, share, sell, license, transfer, or otherwise disclose any School Partner data to any third party, except as expressly permitted in this Section 5. EdCertly will never use School Partner data for advertising, marketing, behavioral profiling, commercial profiling, training of AI models for general use, or any purpose other than providing the contracted services to the School Partner.

5.2Limited and Necessary Exceptions

EdCertly may share data only under the following narrow and operationally necessary circumstances:

(a) Service-Delivery Subcontractors. EdCertly may engage subcontractors strictly to support the delivery of the Platform — such as cloud infrastructure providers (e.g., SOC 2-compliant hosting), security monitoring services, and PCI-compliant payment processors. All such subcontractors are bound by written agreements imposing data protection obligations that are materially equivalent to, and no less protective than, the obligations EdCertly owes to the School Partner under these Terms and applicable law (including NY Ed Law §2-d). Subcontractors are strictly prohibited from using School Partner data for any purpose other than providing services to EdCertly. A current list of subcontractors is available to School Partners on request.

(b) School Partner-Authorized Integrations. Where a School Partner explicitly authorizes EdCertly to transmit data to a third-party system the School Partner has selected (such as the School Partner's HRIS, EIS, payroll provider, or state certification system), EdCertly will transmit data solely as directed by that authorization. The third-party integration partner is selected by the School Partner, and the School Partner is responsible for ensuring that partner's compliance with applicable data privacy requirements.

(c) Legally Compelled Disclosure. EdCertly may disclose data only when compelled to do so by a legally binding order from a court of competent jurisdiction, a valid subpoena, a lawfully issued government request, or as otherwise required by applicable law. In any such circumstance, EdCertly will:

  • Promptly notify the affected School Partner of the request or order in writing, unless legally prohibited from doing so
  • Disclose only the minimum data required to comply with the order or request
  • Cooperate with the School Partner in seeking, where appropriate, a protective order or other legal mechanism to limit disclosure
  • Provide the School Partner with a full account of what was disclosed, to whom, and on what basis, as soon as legally permissible

(d) Business Transfers. In the event of a merger, acquisition, restructuring, or sale of substantially all assets involving A12 Labs LLC, School Partner data may be transferred to the successor entity. Any such successor will be bound by these Terms and the Privacy Policy. EdCertly will provide School Partners with at least sixty (60) days' advance notice of any such transfer and the opportunity to export their data and terminate the subscription before the transfer takes effect.

5.3No Sale of Data

EdCertly does not and will not sell, rent, trade, or monetize any School Partner data — including teacher data, certification data, document content, or any other information uploaded to the Platform — under any circumstances. This commitment is binding regardless of any change in EdCertly's ownership or corporate structure.

5.4No Advertising or Profiling Use

Consistent with NY Education Law §2-d, California SOPIPA, and equivalent state laws, EdCertly will not use any School Partner data — including teacher data, student data (where applicable), or any individual's personal information — for targeted advertising, marketing, behavioral profiling, or to create profiles for any non-educational purpose.

Section 6

FERPA Compliance and School Official Exception

FERPA's school official exception permits schools to disclose education records to third-party service providers under specific conditions. EdCertly operates under these conditions where applicable.

EdCertly acknowledges that School Partners may be educational agencies subject to FERPA. To the extent that EdCertly processes any education records containing personally identifiable information, EdCertly agrees to:

  • Operate as a "school official" under the FERPA school official exception (34 C.F.R. § 99.31(a)(1)(i)(B))
  • Use education records solely to provide the contracted services and for no other commercial purpose
  • Remain under the direct control of the School Partner with respect to the use and maintenance of education records
  • Not re-disclose PII from education records to third parties without authorization, except as required by law
  • Comply with all applicable FERPA provisions and notify the School Partner promptly of any disclosure request

EdCertly's primary data is teacher certification and credential data — data relating to school employees, not students. To the extent any student data is incidentally processed, the above FERPA commitments apply. EdCertly does not require teachers, parents, or students to waive any FERPA rights as a condition of using the Platform.

Section 7

New York Education Law §2-d Compliance

EdCertly is a third-party contractor as defined under New York Education Law §2-d ("Ed Law 2-d") and 8 NYCRR Part 121.

7.1Mandatory Protections

  • EdCertly will not sell protected data under any circumstances
  • EdCertly will not use protected data for advertising or marketing, or to create profiles for non-educational purposes
  • EdCertly will not disclose protected data to any subcontractor unless that subcontractor is bound by materially equivalent protections
  • EdCertly will return or destroy all protected data upon termination
  • EdCertly will maintain a Data Security and Privacy Plan (DSPP) consistent with Part 121.3

7.2Parents' Bill of Rights

EdCertly will provide each School Partner with the supplemental information required to be included in the School Partner's Parents' Bill of Rights for Data Privacy and Security.

7.3Breach Notification

EdCertly will notify the affected School Partner within seven (7) calendar days of discovery of any unauthorized release of protected data, consistent with Ed Law §2-d. EdCertly will cooperate fully with the School Partner and the New York State Education Department in any investigation, and will reimburse the School Partner for reasonable costs of notifying affected individuals.

7.4Data Security Standards

EdCertly implements security measures consistent with the NIST Cybersecurity Framework as required by Part 121, including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, multi-factor authentication, and regular security audits.

Section 8

Prohibited Uses

School Partners and their users agree not to use the Platform to:

  • Access other users' accounts or data without authorization
  • Upload content infringing intellectual property rights
  • Circumvent security features or attempt to reverse-engineer the Platform
  • Use the Platform for any purpose other than managing teacher certification and related workforce functions
  • Share login credentials with unauthorized individuals
  • Submit fraudulent, inaccurate, or misleading certification information
  • Use the Platform in any manner violating applicable federal, state, or local law
Section 9

Fees, Payment, and Subscription Terms

9.1Pricing

Subscription fees are governed by the pricing plan selected at registration and any applicable Service Agreement. Current pricing is at edcertly.com/pricing.

9.2Payment Terms

Subscriptions are billed monthly or annually. Annual subscriptions receive a 15% discount. One-time onboarding fees are due at commencement. Fees are non-refundable except as expressly stated.

9.3Late Payment

Invoices unpaid after thirty (30) days may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. EdCertly may suspend access to overdue accounts following reasonable notice.

9.4Price Changes

EdCertly will provide at least sixty (60) days' written notice of any pricing changes. Changes take effect at the next renewal.

9.5Education Budget Cycles

EdCertly will work with School Partners to align billing and contract terms with school fiscal years (typically July–June) where operationally practicable.

Section 10

Subscription Term, Cancellation, and Data Return

Subscriptions are offered monthly or annually. Either party may terminate at the end of the current term with thirty (30) days' written notice.

Upon termination or expiration:

  • School Partner data will be available for export for thirty (30) days following the termination date
  • After thirty (30) days, EdCertly will securely delete or destroy all School Partner data using industry-standard methods
  • EdCertly will provide written confirmation of data destruction upon request, consistent with NY Ed Law §2-d

For cause terminations (material breach), either party may terminate immediately upon written notice. In the event of EdCertly's breach, School Partners are entitled to a pro-rated refund of prepaid fees.

Section 11

Intellectual Property

EdCertly retains all right, title, and interest in the Platform, including software, design, user interface, content, trademarks, and documentation. "EdCertly" and associated logos are trademarks of A12 Labs LLC. Nothing in these Terms grants the School Partner any intellectual property rights in the Platform beyond the limited use rights described herein.

School Partners retain ownership of all data, content, and information they upload — see Section 4. EdCertly does not acquire any intellectual property rights in School Partner content.

Section 12

Platform Availability and Support

EdCertly targets 99.5% uptime monthly, excluding scheduled maintenance. EdCertly will provide advance notice of scheduled maintenance where practicable. For unplanned downtime exceeding four (4) hours, EdCertly will communicate via email and the Platform status page.

Support is provided as follows:

PlanChannelResponse Time
StarterEmail support48 business hours
GrowthPriority email + ticketing24 business hours
NetworkDedicated account managerSame business day
Section 13

Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. EDCERTLY DOES NOT WARRANT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT CERTIFICATION INFORMATION REFLECTS CURRENT STATE REQUIREMENTS AT ALL TIMES.

EdCertly makes reasonable efforts to maintain accurate regulatory information but does not guarantee its completeness. School Partners should independently verify certification requirements with the applicable state education department.

Section 14

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EDCERTLY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY THAT SCHOOL PARTNER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

EDCERTLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS.

Nothing in this section limits EdCertly's liability for: (a) gross negligence or willful misconduct; (b) breach of data security obligations under Ed Law §2-d; (c) death or personal injury caused by negligence; or (d) any liability that cannot be excluded under applicable law.

Section 15

Indemnification

Each party agrees to indemnify, defend, and hold harmless the other from third-party claims arising from: (a) the indemnifying party's breach of these Terms; (b) violation of applicable law; or (c) negligent or wrongful acts.

EdCertly's indemnification includes defense of claims arising from EdCertly's failure to comply with FERPA, Ed Law §2-d, or applicable data security requirements where such failure results from EdCertly's own acts or omissions.

Section 16

Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware. For matters arising under New York Education Law or related to services performed in New York, New York law will govern those specific provisions.

Any dispute arising out of these Terms shall be submitted to binding arbitration under the rules of the American Arbitration Association in New York, New York. Either party may seek emergency injunctive relief in any court of competent jurisdiction.

Section 17

Modifications to Terms

EdCertly will provide School Partners with at least thirty (30) days' written notice of material changes to these Terms via email and in-Platform notification. Continued use after the effective date constitutes acceptance.

Section 18

Accessibility

EdCertly is committed to ADA Title II accessibility and WCAG 2.1 Level AA standards. If you encounter accessibility barriers, please contact us at accessibility@edcertly.com.

Section 19

General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any Service Agreement, constitute the entire agreement between the parties.
  • Severability: If any provision is unenforceable, the remaining provisions remain in effect.
  • Waiver: Failure to enforce any provision shall not constitute a waiver.
  • Assignment: EdCertly may assign these Terms in connection with a merger or acquisition, subject to Section 5.2(d).
  • Force Majeure: Neither party is liable for delays beyond their reasonable control.
  • Notices: Legal notices to EdCertly must be sent to legal@edcertly.com.
ContactAddress
General legallegal@edcertly.com
Privacy questionsprivacy@edcertly.com
Data requestsdatarequests@edcertly.com
Accessibilityaccessibility@edcertly.com

A12 Labs LLC (d/b/a EdCertly) — Registered in Delaware, authorized in New York. edcertly.com